Return & Refund policy
At Running Wild Supplies - Crystals Melbourne Australia, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Please read our return and exchange policy carefully.
Returns and exchanges are not accepted based on crystal characteristics or change of mind. We understand the importance of making an informed decision, so we encourage you to thoroughly inspect each crystal before making a purchase. To assist you in this process, we provide detailed photos of each piece, allowing you to intimately examine and appreciate the beauty of our crystals before making a final decision.
Returns & Refunds will be offered if the product(s) have arrived faulty/damaged.
We value your trust and strive to ensure that every crystal you receive meets our high standards. If, however, you encounter any issues with a faulty or damaged product, please contact us within 15 days of receiving your parcel at firstname.lastname@example.org. To be eligible for a return or refund, please provide us with a picture of the faulty/damaged product(s) and include your receipt or proof of purchase.
Once we receive and inspect the returned item(s), we will notify you regarding the status of your refund. If approved, the refund will be processed to your original payment method within 15 business days. Please note that processing times may vary depending on your bank or credit card company.
For any questions or concerns regarding returns, refunds, or exchanges, please reach out to us at email@example.com. We are here to assist you and ensure your satisfaction with our crystals.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). No returns on special orders (i.e. bulk orders or custom orders), sale items and gift cards. Please get in touch if you have questions or concerns about your specific item before purchasing.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Thank you for choosing Running Wild Supplies - Crystals Melbourne Australia as your trusted source for crystal purchases.